Refund policy
Return & Refund Policy – Printlivo
Overview
At Printlivo, all of our prints and canvases are made to order. Because of this, we generally do not accept returns or offer refunds for change of mind.
However, your satisfaction is important to us, and we will always make things right if there is an issue with your order.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, include:
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Your order number
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Clear photos of the item and packaging
Once reviewed, we will offer a free replacement or a full refund.
Lost Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
We will investigate and, if necessary, send a replacement or issue a refund.
Incorrect Address
Please ensure your shipping details are correct at checkout.
Printlivo is not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us, we may offer a reshipment (additional shipping fees may apply).
Cancellations
Orders can't be cancelled after purchase.
As production may have already started, and cancellation may not be possible.
Non-Returnable Items
We do not accept returns or refunds for:
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Change of mind
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Wrong size or variant selected
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Minor color differences (due to screen settings)
Refunds (if applicable)
If a refund is approved, it will be processed to your original payment method within 5–10 business days.
Contact
For any return or refund inquiries, please contact:
Email: support@printlivo.com
We aim to respond within 24 hours.